Search

Don't be afraid of negative feedback

It’s amazing, especially in this day and age, that many companies – large and small, do not monitor customer feedback. Whether that’s...

'Walk in your customers shoes'

Have you tried to contact your own company recently? May sound a bit daft, but we are all guilty of becoming complacent sometimes. We set...

Don't fall at the last hurdle!

How many times have you filled out a contact form via a website for more information, or for a call back and you’ve waited and...

Who are your customers?

Of course, you know who your customers are right? They are the ones who spend money with you aren’t they?