FOR BUSINESSES THAT CARE
We're CX Matters, the customer experience experts.
With decades of experience in the industry, we work alongside management and their teams to deliver exceptional experiences for both customers and employees.
As a freelance consultancy, we work with companies of all sizes; from sole traders and micro-businesses, to SMEs and corporations. Because whatever the size of your company, we believe customer experience should be at the top of your agenda, helping ensure business continuity and success.
We also recognise that every company is different, which is why we offer a bespoke service to fit your needs. Together, we will discuss your requirements and find the right solution for your business.
View an overview of our services below and get in touch. We can't wait to work with you.
CX MATTERS SERVICES
Our strategic services meet the needs of all types and sizes of clients, from sole traders, small startups, and micro-businesses, to SMEs and large firms. But our aim is always the same: to deliver lasting changes with measurable growth.
Please get in touch with us today to learn how CX Matters can help your future success.
Looking to develop your business, but not sure where to turn? Need help planning or executing your next project? Any organisation can move forward with small incremental changes, but building for the future in today’s rapidly evolving environment means taking bold chances and making insightful decisions. Let us help.
CUSTOMER EXPERIENCE CONSULTANCY
With years of experience, we have the capability and expertise to take your business to the next level. At CX Matters, we combine insight and skill to transform your processes and strategies, and—in turn—your company. We’re proud to help shape and improve how our clients structure and manage their business.
Whether you are looking for an initial overview, training session, or a lengthy project, we can help you. We will tailor-make every project to suit your business needs.
INDEPENDENT CUSTOMER EXPERIENCE ANALYSIS
Looking to develop your business, but not sure where to turn? Gathered customer feedback, but don't really know what to do with it? Let us guide you.
We can offer independent projects, audits, and/or analysis of existing data. Or why not gain an independent customer experience award through our strategic partnership with Investor in Customers?
Listening to your customers is vital. We will contact your key customers, either by phone or in-person, and gain direct feedback on your business. We then analyse and report back, with segmented results, summaries, and recommendations for progression.
We also offer independent projects to give you frequent feedback on recent transactions. For example, new client on-boarding, or following completion of a service or purchase.
Customer may be king, but don't forget your employees! They are your internal customers and are key to the customer journey. We will work with you to offer employee experience programmes, or—through our strategic partners—HR advice, training, and consultancy.
CUSTOMER JOURNEY MAPPING
Do you know the client touch points throughout their journey with you? We will help identify your business', guiding and analysing any touch points and/or pain points. You will also receive a summary and recommended simple yet effective changes to improve the customer journey.
INVESTOR IN CUSTOMERS ASSESSMENT AND AWARD
In conjunction with our strategic partners, Investor in Customers (IIC), we will conduct thorough assessments of your customers, staff and management. Along with the IIC perspective, this will give you a complete 360° external and independent view of the customer experience you are delivering.
Meet the criteria and you will receive a Gold, Silver, or Bronze Award to evidence your customer experience delivery.
For more info on IIC go to investorincustomers.com
INVESTOR IN CUSTOMERS AMBASSADOR AWARD
Delivered, taught and accredited by specialist customer experience agency, Investor in Customers and award-winning training & development providers, Accelerator Solutions. This individual award will allow you and/or your staff to gain an independent CX accreditation, helping you to drive customer experience throughout your company.